Case Study: Blackrock


Scaling companies need an agile solution which is future proof. With powerful solutions like Microsoft Dynamics 365 on the market, it makes little sense to keep restrictive legacy systems which can hamper visibility, reporting and, ultimately, growth. Blackrock Expert Services, an expert in witness, tribunal, and construction consulting services, found themselves in this exact situation – and company COO, Michael Cauter, sought out City Dynamics to help.

Since then, Blackrock have collaborated with Microsoft Gold Partner City Dynamics on implementations of Dynamics 365 Business Central, PSA (Project Service Automation) and Talent, with more to come in the future.

The Problem

In the information age, every Key Decision Maker (KDM) is looking to leverage their vast data stores in order to achieve optimal performance. Without a cloud-based solution, however, this can be challenging. “Before implementing numerous solutions from the Dynamics 365 suite, we had a number of old disconnected systems and no common data model,” Michael says. “This made reporting and management very difficult.”

A Tailored Solution

For Michael, the re-seller Blackrock chose to implement their solution had to be both an expert in Dynamics 365 and come with prior experience of delivering into project-based companies. “For us, it was essential for our provider to understand the challenges of our industry. We felt that only this experience would mean that delivery was properly tailored to our specifications.”

“We actually found City Dynamics by trawling through online forums to see who could give us exactly what we wanted.”

The Benefits

As is the case in every implementation process, there are several hurdles to overcome. City Dynamics are always on-hand to assist clients when they occur, ensuring that the least amount of disruption possible is caused to operations. “City Dynamics met the high standards our prior research had outlined,” Michael adds.

Thus far, Dynamics 365 has already brought numerous benefits to Blackrock. “All of our finance related processes have been enhanced, while reporting has improved significantly.”

“Soon, we expect to have much better HR processes and we’ve already seen huge savings in finance in terms of time and cost. In fact, around 25% of our working week has been recouped after implementation, which is hugely significant.”

The Future

Blackrock plan to collaborate with City Dynamics to install Sales in the near future after their positive past experiences.

“We’d absolutely recommend City Dynamics to any growing Professional Services firm. Haseet and Vicki are always on-hand if and when they are needed. Because City Dynamics are so resourceful and knowledgeable, we’re looking forward to continuing our partnership in the future.”

If the way we helped Blackrock to migrate to Dynamics resonates with you, email us at or call us on 020 7065 6868 to find out more.